How to Get Support

As an authorized GateHawk Dealer, you have the ability to contact GateHawk’s Support team for a variety of issues. If you’re needing assistance from our Support team and can’t find the answers in our Knowledge Base, you can find next steps below.

Locate the Dealer Support Portal from the GateHawk web app

1. Visit dealer.gatehawk.app and login using your credentials. You’ll then be directed to the “Dealer Profile” page.

2. Click your profile icon in the navigation bar to open the profile options dropdown window. Here you’ll see a variety of options including “GateHawk Support”

3. Click the “GateHawk Support” option from the dropdown menu to be directed to the dealer support portal.

Locate the Dealer Support Portal from the GateHawk website

1. Visit www.gatehawk.com

2. Click the “Support” tab in the navigation bar to be taken to the support page.

3. Click the “Dealer Support” option on the support page to be directed to the dealer support portal.

File a support ticket 

1. Visit dealer-support.gatehawk.com to acces the Dealer Support portal

2. Locate the “How can we help you today” section, including the search bar and sub sections.

3. Click “New Support Ticket” to open the “Submit a ticket” form. Complete each of the required sections and be sure to explain the issue in detail. The more context our team has of the issue, the quicker we can start providing solutions. 

4. Click the “Submit” button to send in your request to our team, or click “Cancel” if you’ve changed your mind about submitting a support request.

Call our team Directly

If you’re facing an urgent issue or are needing clarity on the status of your support ticket, you can call our support team at 602.607.4620. 

Throughout the year, our support team is able to receive requests 24 hours a day, seven days a week. Typical in-office hours are from 8:00am to 8:00pm (EST). 

If your request is flagged by our team as an emergency, you’ll be contacted within eight hours. If an issue is not flagged as an emergency, our team will contact you within three days. 

All changes to your request will be documented through email updates.