Hardware FAQs

What pedestal options fit GateHawk's Gen3 Video Intercom
GateHawk's video intercoms are compatible with several pedestal options. These options are linked below.  Model No: 44TOW-XLG-001-CRS 57" Pe...
Wed, 27 Jul, 2022 at 11:06 AM
Why don’t I see an option on the screen to make calls?
If the calling features are unavailable on your GateHawk Video Intercom, and they used to be, you'll need to check the internet connection. When there i...
Tue, 21 Jun, 2022 at 3:08 PM
How to Reboot an Intercom Unit
In the event that you need to reboot a GateHawk Video Intercom, follow one of the methods listed below.  Soft Rebooting the Intercom To soft reboot the...
Tue, 6 Jun, 2023 at 4:10 PM
Why Do I See a “Loading” Screen When I Already Completed the Intercom Setup?
If you're seeing a "Loading" screen after previously completing intercom set up, try following the steps outlined below.  Double check that ...
Tue, 6 Jun, 2023 at 4:21 PM
Why Aren’t Video Calls working?
If video calls aren't working, the best way to resolve the issue is to reboot the intercom by following the steps outlined in our How to Reboot an Inter...
Tue, 6 Jun, 2023 at 4:20 PM