How to Manage Staff Members

As a Dealer Organization Administrator, you have the ability to add and remove staff members from your Dealer Organization profile. 

Adding a New Staff Member

1. Click the Staff tab in the main navigation bar to view the Staff Members page. 

2. Click the Add Staff Member button to view the Add Staff Member form. 

3. Enter the staff member’s details into the form.

4. Select the level of access the user is allowed to have, Admin or Staff.

You’ll also have the option to add Access Credentials to their account if your property uses key cards or fobs.

5. Click Save Staff Member to submit the form. Once the form has been submitted, the staff member will receive an invitation to sign up for the GateHawk Property Portal.

Editing an Existing Staff Member

1. Click the Staff tab in the main navigation bar to view the Staff Members page. 

2. Click the More Options (three dots) icon to open the options drop down. 

3. Click Edit Staff Member to open the Staff User Details screen and make any necessary changes.

4. Click Save Staff Member to save your changes or click Cancel to undo your changes. 

Removing a Staff Member 

1. Click the Staff tab in the main navigation bar to view the Staff Members page. 

2. Click the More Options (three dots) icon to open the options drop down. 

3. Click Delete Staff Member to open the confirmation window. Please note that you can't undo this action afterwards.

4. Click Accept to remove the staff member. If you’ve changed your mind and no longer wish to remove them, click Cancel”.

Note: A staff member that is assigned as the Property Contact can not be deleted. If a Property Contact needs to be removed, you'll need to assign a new Property Contact following the steps outlined in our How to Assign the Property Admin Contact article.