Editing the Property Admin Contact allows you to recover a property’s accounts if the property management team changes.
Assigning Property Admin Contact
To reassign the Property Admin Contact:
Log into the GateHawk Dealer Portal
Click the Properties tab at the top of the page
Choose the desired Property whose contact you wish to reassign
Click the Staff tab towards the top of the page
Click the︙next to the staff member you wish to assign as the Property Admin Contact
Click Set as Property Contact
To confirm the changes have taken place, click the Profile tab at the top of the page and scroll to the bottom. The contact details listed under Property Admin Contact Details should now match the staff member you’ve reassigned to be the new Admin Contact.
Note: The Property Admin Contact is different from the Property Owner Contact. The Admin Contact is typically an onsite manager that oversees daily duties, whereas the Owner Contact is the actual owner of the property who should rarely change. If the property owner does change hands, the Property Owner Contact Details should be updated by the property team directly. For resources on how to instruct your property client to make these changes, check out our How to Update Property Owner Contact Details article.