Software FAQs

GateHawk Web Portal (Dealer Staff Training Flyer)
Fri, 3 Mar, 2023 at 1:48 PM
How to Change the “Call a Manager” Phone Number
To change the phone number associated with the "Call A Manager" feature, you'll need access to the GateHawk Property Portal. If you do not hav...
Tue, 6 Jun, 2023 at 3:06 PM
Why don’t I see a new tenant in the intercom directory?
Suppose you've added new residents to the intercom directory but don't see their credentials displayed on the intercom. In that case, you may need t...
Tue, 6 Jun, 2023 at 4:12 PM
Why is the Access Point Not Showing Up in the App?
If the Video Intercom's access point isn't showing up on the GateHawk Mobile App, it could be related to the hardware. Rebooting the intercom is the...
Tue, 6 Jun, 2023 at 4:21 PM