Software FAQs

GateHawk Web Portal (Dealer Staff Training Flyer)
Fri, 3 Mar, 2023 at 1:48 PM
How to Assign the Property Admin Contact
Editing the Property Admin Contact allows you to recover a property’s accounts if the property management team changes.  Assigning Property Admin Con...
Tue, 25 Jul, 2023 at 8:26 AM
How to Change the “Call a Manager” Phone Number
To change the phone number associated with the "Call A Manager" feature, you'll need access to the GateHawk Property Portal. If you do not hav...
Tue, 6 Jun, 2023 at 3:06 PM
How to Change Your Password in the GateHawk Portal
Updating your GateHawk Portal password is just a few clicks away.  Changing Your Password To change your password: Go to
Wed, 12 Jul, 2023 at 3:38 PM
How to Manually Reset Dealer Staff Passwords
Manually resetting your staff member’s password is made easy with the GateHawk Web Portal. Resetting Staff Member Password To reset a staff member’s...
Fri, 21 Jul, 2023 at 1:09 PM
How to Set Up a Virtual Intercom
A Virtual Intercom provides residents’ guests with an additional method of utilizing the features the physical GateHawk Intercom provides. If, for any reaso...
Fri, 20 Oct, 2023 at 12:43 PM
Why don’t I see a new tenant in the intercom directory?
Suppose you've added new residents to the intercom directory but don't see their credentials displayed on the intercom. In that case, you may need t...
Tue, 6 Jun, 2023 at 4:12 PM
Why is the Access Point Not Showing Up in the App?
If the Video Intercom's access point isn't showing up on the GateHawk Mobile App, it could be related to the hardware. Rebooting the intercom is the...
Tue, 6 Jun, 2023 at 4:21 PM